Damaged/Defected

IMPORTANT:  Prior to signing you must write a note that there is damage to the boxes on the delivery receipt in order for any Damage Claim to be accepted. Writing "subject to inspection" is not acceptable and WILL NOT allow you to file a claim later if you find damage when the boxes are opened. Due to shipping and delivery company policies all damage claims WILL BE DENIED if you do not notate on the delivery receipt that the boxes are damaged at the time of delivery. Notate all package damage on the paperwork provided by the delivery driver. All Damage Claims Forms must be submitted within 48 hours of receipt of order. Email favourcandleco@gmail.com to submit claim. Attach photos of all damages and include a photo of the shipping box for the damaged item. Keep all boxes until claim has been completed. Once all requirements are met, your Claim will be resolved by our Claim Team within 30 days from claim filing date. After 48 hours of delivery damage claims will not be accepted.